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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Ordaz

June 2, 2026

5  out of  5
rating by Stephanie Ordaz
"Kayla was very kind and walked me through all my questions on the auto policy I was signing up for. She was very knowledgeable and awesome to work with. Thank you Kayla!"
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Christina

June 2, 2026

5  out of  5
rating by Christina
"This process was easy and the representative was extremely polite and helpful. Quinn Ream was the reps name and he was quite nice and professional. Thank you!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Taylor Feigal

May 30, 2026

5  out of  5
rating by Taylor Feigal
"Joe was great and made setting up my insurance painless! Recommend ☺️"
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John Hassrick

May 29, 2026

5  out of  5
rating by John Hassrick
"Fast, efficient service! Even laughed at my jokes!"
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Mia Merendino

May 27, 2026

5  out of  5
rating by Mia Merendino
"Great customer service"
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Danny Kendall

May 22, 2026

5  out of  5
rating by Danny Kendall
"Very professional and friendly service."
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Alena Motley

May 22, 2026

5  out of  5
rating by Alena Motley
"Joe was super helpful, thorough and was able to get me a great deal!"
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Kerri Christensen

May 16, 2026

5  out of  5
rating by Kerri Christensen
"Joe helped us with our home insurance and golf cart policy and was very knowledgeable and responded to our inquiries quickly. He was a pleasure to work with and we highly recommend him for your insurance needs."
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Marjorie VanDormolen

May 15, 2026

5  out of  5
rating by Marjorie VanDormolen
"Great Agent & Staff. Very friendly and professional."
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Patricia Martin

May 15, 2026

5  out of  5
rating by Patricia Martin
"Joe Mills gave me a quote and I am now saving money each month. He gives great customer service. So glad he called me and will be my agent."
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Sheri Fox

May 8, 2026

5  out of  5
rating by Sheri Fox
"I received very good prompt service from Jacquelyn. Thank you"
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Gena Rad

May 7, 2026

5  out of  5
rating by Gena Rad
"Jacqueline, got me set up with car insuranc right away. I appreciate the way she handled my quote and her customer service was very professional. In these hard times, State Farm is there."
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Charlene Macdonald

May 6, 2026

5  out of  5
rating by Charlene Macdonald
"Five stars all the way!"
We responded:
"Thank you so much for your 5 Star Google Review and thank you for trusting us with your insurance needs. "
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Michael Lange

May 5, 2026

5  out of  5
rating by Michael Lange
"The process was simple and met all my needs. I am very pleased with State Farm."
We responded:
"We appreciate you taking the time to provide us with your feedback. Thank you for your business and please let us know if you need anything."
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Nancy Christianson

May 5, 2026

4  out of  5
rating by Nancy Christianson
"Jacquelyn Braile was so easy to work with when I was looking for answers and comparing apples to apples. I would highly recommend her if you have insurance needs"
We responded:
"Reviews are important for us, and we truly appreciate your Google Review. Thank you for trusting Jacquelyn and the Fanelli Agency with your insurance needs. "
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Tennille Steward

May 4, 2026

5  out of  5
rating by Tennille Steward
"it was very helpful and assisting me. Move my insurance from one state to another. My price is dropped, which I expected it to. It would be nice if it was even less as I’ve had no accidents no claims in 15+ years. Just don’t understand why insured drivers have to pay for the responsibility of uninsured drivers. And when State Farm comes up with a solution to that, I’ll be even more grateful. Otherwise, overall service has been great, and hopefully will continue to be great when I actually need it, but I hope to never need it."
We responded:
"We appreciate your business and this fantastic review. We know you have choices and we thank you for choosing our agency for your insurance needs. "
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Tanya Pineo

May 4, 2026

5  out of  5
rating by Tanya Pineo
"Jacquelyn is an absolute pleasure to deal with. Every time I reach out, she is super helpful and goes above and beyond to make sure I’m taken care of. It’s rare to find such high-quality customer service these days. Five stars all the way!"
We responded:
"Thank you so much for your kind words. We appreciate your business and appreciate you taking the time to leave us a review."
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Darryl Hebert

April 21, 2026

5  out of  5
rating by Darryl Hebert
"Awesome! Superior service."
We responded:
"We are always delighted when a customer takes the time to provide such amazing feedback. We appreciate your business and hope to have you as a customer for many years to come. Thank you. "
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Joe Vicki Smith

April 21, 2026

5  out of  5
rating by Joe Vicki Smith
"Jacquelyn was very good in helping me work through an issue with the AZMVD."
We responded:
"Thank you for your business and thank you for such a nice review. It is greatly appreciated. "
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Linda Burns

March 23, 2026

5  out of  5
rating by Linda Burns
"State Farm has great rates and Michele Finelli's office is always available to answer any questions. Today I'd like to compliment Quinn for the quick and professional way he was able to follow me through the rapid briar patch of questions I asked. I'm afraid many have a hard time keeping up, let alone while switching from screen to screen on the computer - not Quinn - he was able to pull up the info quickly and got me headed it the right direction very efficiently. Thank you so much!"
We responded:
"Thank you Linda for such a kind review. We appreciate your business and hope to serv your insurance needs for many years to come."
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sarita taylor

March 9, 2026

5  out of  5
rating by sarita taylor
"Staff is great. Always communicating in a timely manner. Most recent experience was with Quinn R. He reached out to assist me with some policy changes I needed due to selling and purchasing a vehicle. Fast and friendly. Always know how to help and just overall great people skills."
We responded:
"Thank you so much for your great review of the Fanelli Agency and for our service specialist Quinn. We appreciate your business and hope you remain a loyal customer for years to come. "
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Bruce Watson

March 6, 2026

3  out of  5
rating by Bruce Watson
"I was with this agency for two years. I found that quite often when I called, no one answered the phone and I had to leave a message for a call back. I also found that I rarely dealt with the same person twice, I never knew who I was going to speak with. This is not the type of service I have experienced with other SF agents in my 40+ years as a SF customer. When I did get to speak to a representative, they were typically friendly and helpful. I rated 3 stars because of the inconsistency of phone contact and inability to have a dedicated agent to deal with."
We responded:
"We appreciate your business and we appreciate your feedback. Providing great service is always our goal. There are times when we are unable to answer the phone due to the volume of calls and walk-ins. We always try and return all calls within an hour or two if not sooner. We are a large office and have 7 team members, so you won't always find the same person answering the phone but if you have one person you would like to work with, we are happy to note your file and assign that person to your household. Thank you for your continued support. "
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Robert Whitler

February 27, 2026

5  out of  5
rating by Robert Whitler
"Worked with Quinn and Robyn and received timely, courteous service. Thank you"
We responded:
"Thank you so much for this 5 Star Google Review. Thank you for your business and we hope to see you again soon. "
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Bonnie Richard

February 5, 2026

5  out of  5
rating by Bonnie Richard
"Excellent service with a great price!"
We responded:
"Thank you so much for taking the time to provide such a nice review. We appreciate your business and look forward to helping you with all your insurance needs. "
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Ann carbary

January 29, 2026

5  out of  5
rating by Ann carbary
"Have had Home Owners,Car with her for over 20 years...entire staff are always helpful, nice to deal with."
We responded:
"Thank you for your 5 Star Google Review! We appreciate your business and your loyalty. Have an amazing weekend."